Question 1

How can I register on SpellsTrade?

Accepted Answer

You can register for free with email and password or with the sign-in providers shown on screen, such as Google. After signing in, complete the account details required for the features you want to use.

Question 2

Do I need another account to become a seller?

Accepted Answer

No. The same account can buy, bid and manage a collection. To sell, open 'Become a seller', complete the wizard and the payment provider verification; once enabled, the seller catalog, auctions, sales, wallet and shop settings become available.

Question 3

How can I verify my seller account?

Accepted Answer

Seller verification uses the payment provider's guided flow. If your account shows 'Action required', open the verification link and complete the missing KYC, tax or bank details. Selling and payouts remain limited until the provider approves the account.

Question 4

Can I participate in auctions without registering?

Accepted Answer

No. To bid or sell on SpellsTrade, you need an account.

Question 5

How do I reset my password?

Accepted Answer

From the sign-in screen choose 'Forgot password?', enter your email and use the OTP code you receive to set a new password. For security, the response does not confirm whether the address is registered; also check spam and junk mail.

Question 6

How can I delete my account?

Accepted Answer

You can do this from Delete account only when you have no live auctions, open bids, pending buyer or seller orders, transfers in progress or wallet balance. Closure is final; first complete or resolve every activity shown on the page.

Question 7

How does the new search work?

Accepted Answer

The header search opens a dedicated layer and does not take you away from the page you are on. After at least 2 characters, the system searches cards, products, auctions and buy-now listings with debounce; you can keep filtering and load more results by scrolling.

Question 8

Which filters can I use in the catalog?

Accepted Answer

You can filter by TCG, product type, macro type cards or sealed, language, condition, finish, grading, set and availability. On mobile, filters open in a side sheet to keep more space for results.

Question 9

What is the collection for?

Accepted Answer

The collection manages cards and sealed products, quantities, variants, conditions and estimated value. Add from the catalog, import CSV files or scan with the app, edit in bulk and list many cards for sale together.

Question 10

What is the difference between the catalog, collection and listings?

Accepted Answer

The catalog identifies the TCG printings available on Spellstrade. Your collection contains the copies you own, including quantity and variant. A listing is a quantity from your collection offered through an auction or Buy Now, so a card may be in your collection without being for sale.

Question 11

Is market value the price at which my card will sell?

Accepted Answer

No. It is an internal estimate based on available data for the exact variant and it can change over time. Language, condition, finish, edition, grading, liquidity and real offers affect the price: always review the comparisons and choose your own sale price.

Question 12

Why do language, condition and finish create separate collection cards?

Accepted Answer

Spellstrade treats every combination of printing, language, condition, finish and grading as a separate variant because availability and value may differ greatly. Increase quantity for identical copies; if one attribute changes, create or select the correct variant.

Question 13

Why can a card not be published as Buy Now?

Accepted Answer

Publication may be blocked when there is no valid price or catalog link, quantity is zero or already reserved by orders or live auctions, the account is not allowed to sell, or the plan's listing limit has been reached. The publication summary shows which items are eligible and which need correction.

Question 14

How does card scanning work in the app?

Accepted Answer

Choose single-card or multi-card scanning. In multi mode recognition continues while you replace cards; at the end review only uncertain matches, discard a scan if needed, then add the results to your collection or prepare them for sale.

Question 15

How do I choose the correct printing after a scan?

Accepted Answer

If recognition cannot identify the printing confidently, compare the image, set, collector number and language among the alternatives or open 'Reprints'. You can change the printing before final confirmation.

Question 16

Does Spellstrade support authentication and grading?

Accepted Answer

When available, Spellstrade integrates partner authentication and grading services directly into the buying or selling flow. Service details, price and order status are shown in the dedicated sections.

Question 17

What is the difference between auctions and buy now?

Accepted Answer

Auctions have an end time and a current bid. Buy now is a fixed-price sale: add the product to the cart, complete checkout and the seller prepares the shipment.

Question 18

How does the want list work?

Accepted Answer

Add the printings you are looking for to your want list. You can see related availability and proposals and, where supported, receive or manage proposals from other users without mixing them with products already in your collection.

Question 19

How do I place a bid?

Accepted Answer

From the auction page, click 'Bid'. The system only accepts bids higher than the current highest bid.

Question 20

How does automatic maximum bidding work?

Accepted Answer

Enter the secret maximum amount you are willing to pay. Spellstrade automatically raises your bid only as much as needed, using the auction increments, up to that limit. Other users cannot see your maximum; if another bidder exceeds it, you may enter a new one.

Question 21

What is anti-sniping?

Accepted Answer

When a bid arrives in the final 10 seconds, the auction end is extended by 2 minutes. This gives other participants time to respond and reduces wins caused by an unanswerable last-second bid.

Question 22

Can I cancel or edit a bid?

Accepted Answer

No. Once a bid is placed, it is binding and cannot be edited or cancelled.

Question 23

Can I cancel an active auction?

Accepted Answer

You can cancel an auction only if there are no active bids.

Question 24

What happens if nobody bids on an auction?

Accepted Answer

If the auction ends without valid bids, it closes automatically and the item is not sold.

Question 25

What happens if a bid is below the reserve price?

Accepted Answer

If the seller set a reserve price and bids do not reach it, the highest bid is forwarded to the seller, who can accept or reject it.

Question 26

What happens after an auction does not meet its reserve?

Accepted Answer

The highest final bid may become a proposal to the seller. The parties can accept, reject or counter within the displayed deadline, normally 24 hours. An order is created only when a proposal is accepted; until then, no sale has been completed.

Question 27

What should I do after winning an auction?

Accepted Answer

Spellstrade creates an order under Purchases. Open it, check the items, address and shipping, and pay before the displayed deadline, normally 48 hours. After payment you can follow preparation, tracking, delivery and any protection actions from the order.

Question 28

How does a private auction work?

Accepted Answer

A Seller Plus or Seller Pro seller can protect an auction with an access code. It is not indexed as a public auction and anyone opening the link must enter the code; the code does not replace sign-in, bidding rules, payment or order protection.

Question 29

Can I import a collection from CSV?

Accepted Answer

Yes. CSV import is designed for Spellstrade, Cardmarket and CardTrader files: choose the source, map the fields and upload large inventories without entering each card manually.

Question 30

How does automatic pricing work?

Accepted Answer

For one or more cards you can use a strategy based on equivalent live offers or, when unavailable, market estimates, applying a percentage or fixed-cent adjustment. Review the proposed price before publishing; it does not guarantee a sale.

Question 31

How can I list many cards for sale at once?

Accepted Answer

In Collection select at least two products and use 'Apply to many' or 'List for sale'. Update shared properties, price missing items with a percentage or fixed-cent strategy, and publish them as Buy Now after reviewing the summary.

Question 32

What does vacation mode do?

Accepted Answer

It hides Buy Now offers and prevents purchases without deleting them. Live auctions continue; while vacation mode is active, expired unsold auctions with no proposals are not automatically relisted. Turning it off restores the normal visibility rules.

Question 33

What does the Free seller plan include?

Accepted Answer

It includes auctions and Buy Now selling, catalog and collection management, up to 5 active listings, 15 card scans and 100 Spellstrade Tokens per month. The standard seller fee is 3.8% + EUR 0.50 per transaction, unless a different condition is displayed.

Question 34

What does Seller Plus add?

Accepted Answer

It includes 1,000 Spellstrade Tokens per month, removes live-listing and scan limits, and enables private auctions, minute-based auctions and advanced direct proposals. The applicable subscription fee and billing interval are shown under Plans and billing.

Question 35

What does Seller Pro add?

Accepted Answer

It includes everything in Seller Plus, 3,000 Spellstrade Tokens per month, a reduced seller fee of 3% + EUR 0.50, 2 included home-page ADV placements, Market Pulse and Cardunity Hobby. The actual price and renewal period are shown in Plans and billing and Stripe Checkout.

Question 36

How do Spellstrade Tokens work?

Accepted Answer

Free includes 100 tokens per month, Seller Plus 1,000 and Seller Pro 3,000. An operational Assistant question uses 1 token, an image analyzed in Assistant uses 5 and an interactive Market Pulse analysis uses 10. Catalog scans, help, confirmations, disputes and translations use no tokens. Monthly tokens renew and do not roll over; purchased tokens do not expire. Failed requests are refunded automatically.

Question 37

Where do I manage my plan, payment, invoices and cancellation?

Accepted Answer

Open Account > Plans and billing. There you can upgrade and view status, renewal and invoices; 'Manage' opens the Stripe portal for payment method, billing details, plan changes and cancellation. If you cancel at period end, benefits remain active until the displayed date.

Question 38

What is Seller Pro Market Pulse?

Accepted Answer

Market Pulse combines catalog and price history with products in your collection or watchlist to create personal signals, alerts and analysis. Private data only personalizes your account and does not become public market data.

Question 39

What is the difference between Spellstrade Assistant and Market Pulse?

Accepted Answer

Spellstrade Assistant is the operational helper: it explains the platform and, for sellers, reads their own account and prepares confirmable actions. Market Pulse is a Seller Pro intelligence product that analyzes prices, trends, demand and collection signals, but it does not handle orders, support or account changes.

Question 40

How do I customize Market Pulse signals and alerts?

Accepted Answer

In Market Pulse settings choose games, languages, price bands and a percentage threshold, and enable email, push and the weekly report. You can watch up to 100 products. Collection signals show only real movements on products worth at least EUR 5, with a minimum change of 2% or EUR 5; your filters and thresholds may narrow them further.

Question 41

What are market requests?

Accepted Answer

They aggregate the cards and variants buyers have added to their want lists. With Seller Plus or Seller Pro you can see where your stock meets demand and send a Buy Now proposal; buyers' personal data and individual statistics are not shown.

Question 42

What are seller API keys for?

Accepted Answer

They let an active seller connect Cardunity or an authorized integration to read and update catalog, stock and orders. The full secret is shown only when the key is created: store it securely, never send it in chat, and revoke the key immediately from Spellstrade API if you believe it is compromised.

Question 43

What are seller fees?

Accepted Answer

Fees may vary by plan, country, payment method, promotion and sale type. The applicable amount is the one shown on the pricing page and in the transaction summary when you perform the operation.

Question 44

When will I receive payment for a sold item?

Accepted Answer

Payout becomes available based on delivery status, protection periods and the absence of disputes. KYC, anti-fraud checks or provider timing may delay it; the live status is always shown in the order and wallet.

Question 45

Can I sell items internationally?

Accepted Answer

Yes, you can sell across the EU and UK. Make sure to comply with customs and import rules of the destination country.

Question 46

Which payment methods are accepted?

Accepted Answer

Available methods depend on country, device, amount and order. Checkout always shows the options currently enabled, which may include cards, digital wallets, bank transfer or other integrated providers.

Question 47

How long do I have to pay for a won auction?

Accepted Answer

The payment deadline is shown in the order and checkout. For auctions it is normally 48 hours; some methods, such as bank transfer, may have different processing times shown before confirmation.

Question 48

What happens if I do not pay for a won auction?

Accepted Answer

An unpaid order may expire and lead to bidding restrictions, suspension or other measures under the rules shown on the platform. Always check the deadline displayed in the order.

Question 49

Who pays shipping costs?

Accepted Answer

Shipping costs are paid by the buyer and calculated automatically at checkout.

Question 50

How much does shipping cost?

Accepted Answer

Shipping is calculated automatically at checkout based on route, method and order details.

Question 51

Are all shipments insured?

Accepted Answer

Yes. All shipping methods currently offered by Spellstrade at checkout are tracked and insured. The carrier, price, coverage limit and terms may vary by route and order and are shown before payment and in the order details. Spellstrade does not offer an uninsured shipping option at checkout.

Question 52

Why must my shipping address include a house number?

Accepted Answer

Carriers require a complete address. When you save an address or check out, Spellstrade checks the street and house number and asks for the missing number before creating the shipment; it is then saved to the selected address.

Question 53

How can I track my shipment?

Accepted Answer

Open the order under Purchases or Sales and use the tracking link when available. Status depends on carrier updates; for manual shipping the seller must add valid tracking.

Question 54

What happens if the seller does not ship the item?

Accepted Answer

If the seller does not ship within the required timeframe, the buyer is refunded and seller sanctions may apply.

Question 55

I won multiple auctions from the same seller in a short period. Can shipments be combined?

Accepted Answer

The platform may combine purchases from the same seller when they fall within the operational window and earlier orders are still unpaid. Check the summary before paying because not every order or method can be combined.

Question 56

What is the difference between label-based and manual shipping?

Accepted Answer

If the order provides an automatic label, the seller must use that label and follow the carrier instructions. For manual shipping, the seller arranges it externally and enters valid tracking in Spellstrade. If a label cannot be generated, first check the address, house number, postcode, province and contact details.

Question 57

What if the item I receive is fake or different from the description?

Accepted Answer

Open a dispute from the purchase order details within 5 days of delivery and attach useful evidence such as photos of the product and packaging, videos, tracking and messages. A support ticket does not replace a dispute.

Question 58

How do I open a dispute for an order?

Accepted Answer

Go to Account > Purchases, open the relevant order and use 'Open a dispute' when the button is available. If a dispute already exists, open it instead of creating a ticket. Describe the issue and upload clear evidence immediately, keeping the packaging and product until the case is closed.

Question 59

What happens when I choose 'Confirm receipt'?

Accepted Answer

By confirming, you declare that the product arrived and matches the description, and you waive the right to open a dispute for that order. Check the contents, condition and authenticity first; if there is a problem, open a dispute from the order.

Question 60

When should I open a ticket and when a dispute?

Accepted Answer

Open a dispute from the order details for an item that is missing, wrong, incomplete, damaged, counterfeit or not as described. Open a ticket for technical, account, verification or billing issues, or when the correct workflow is blocked and an operator is needed. A ticket does not pause or replace dispute deadlines.

Question 61

What happens if the shipment is lost?

Accepted Answer

You can open a dispute so the case can be handled with support from the SpellsTrade team.

Question 62

How long does a dispute last?

Accepted Answer

You have 5 days to resolve the dispute with the other party. If unresolved, it is escalated to arbitration.

Question 63

How do I withdraw my wallet balance?

Accepted Answer

Open Wallet and choose 'Withdraw funds'. The available balance must be more than EUR 1; Spellstrade requests a payout of the full available balance minus the EUR 1 fee. Bank arrival then follows the timing shown by Stripe and your bank.

Question 64

Why is my money not available yet or payout disabled?

Accepted Answer

Funds may still be pending because of shipping or delivery, the protection window, a dispute, fraud checks or provider processing. Payout may also remain blocked when Stripe requires KYC, tax or bank information or has not enabled payouts yet. Check the order, Wallet and any 'Action required' link in shop settings.

Frequently Asked Questions

Account

Catalog, search and value

Buying, auctions and buy now

Selling, collection and Seller Pro

Payments, shipping and protection

App, support and data