Shipping policy

Spellstrade role

Spellstrade is a peer-to-peer marketplace: products are shipped by the seller or through the carrier selected in the order flow. The platform displays available options and costs, facilitates tracking and disputes and, where possible, supports carrier investigations.

Shipping options

All shipping methods currently offered by Spellstrade at checkout are tracked and insured. The carrier, price, weight limits, coverage limit and terms may vary by country, route, value and order details and are shown before payment. Spellstrade does not offer an uninsured shipping option at checkout.

Seller responsibilities

• Package cards and products safely according to value and fragility.
• Ship within the time shown on the platform after payment.
• Use the shipping service purchased by the buyer where applicable.
• Add valid tracking or proof of shipment.
• Keep receipts, photos or videos useful for a dispute.

Buyer responsibilities

The buyer must provide a complete and accurate address, monitor tracking and notifications, collect the parcel where required and report issues promptly. Customs duties, import VAT and local taxes are borne by the buyer unless stated otherwise.

Delays, damage and loss

Delays, losses or damage must be documented with tracking, photos, videos of packaging and communications. Handling and any refund depend on the available evidence, the insurance terms and coverage limit shown in the order and the responsibility of the parties. Payment, protection or service fees may be non-refundable once incurred.

Disputes

If an order is not delivered within operational deadlines, an automatic dispute may open after 22 days. The dispute remains open for 5 days so seller and buyer can upload evidence. If the parties do not resolve it, Spellstrade may mediate and decide based on available information.

International shipping

International shipments may require longer delivery times and customs checks. The buyer is responsible for import, local restrictions, duties and taxes. The seller must complete truthful documentation where required.

Support

Open a support ticket in your account area or write to contact@spellstrade.com.

Addresses and insured shipping

Every address must include street, house number, city, postcode, country and any other carrier-required fields. All shipping methods currently offered by Spellstrade at checkout are tracked and insured. The carrier, price, weight limits, coverage limit and terms are calculated at checkout and may vary by route and order; the details confirmed in the order prevail.